Step-by-step guide to placing an order

1) To place an order

  • Finish adding items to your cart. You will be proceed to Customer Information Page.
  • You will be prompted to enter your details ‘Name’, ‘mobile’, ‘Address’ etc
  • If you have a valid discount code, you may enter it in the " Discount" field located on the right side of the screen. Be sure to click on the "Apply" button.
  • Continue by clicking “Continue to Shipping Method” button.
  • Please make sure you have input the delivery address correctly (if different from your billing address.)
(You can also highlight to us any ‘Express Shipping Option’ preferred but we do not cover for the higher cost. We try to keep product cost low so its lower price for you)
  • Once everything is completed, click on “Continue on to Payment Method” click on the "Complete Order" button. 
  • You will be brought to a screen that provides an order summary together with an on-screen order confirmation. Proceed to confirm your order.

    Please feel free to contact our customer service at admin@pets-ideas.com for any questions. 

    2) Payment Method

    • When you place an order with Paypal, you will be redirected to the PayPal payment page.
    • Confirm your payment by logging in with your PayPal username and password.
    • You may still check out even without a PayPal account.
    • Please click on "Pay with Debit/Credit Card".
    • you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

    Credit/Debit Card

    • The cards we support: Visa Card, Master Card, JCB, Maestro.
    • After you choose Credit Card as your payment method on the payment method page, click "Complete Order "
    • Then you will be led to a page requesting your card details.
    • Enter your card number and other required information.
    • Follow the instruction on the screen to complete your payment.

    ALERT - We will not send you link or email asking to verify your credit card or banking details. If you receive such mails, you bet they are up to no bad and definitely not from us!

    3) Processing & Delivery

    Processing Time:

    • After we receive your order, we have Quality Control checks in order to ensure products' quality prior to shipment.
    • The processing time will be scheduled within 1-3 business days.
    • Shipping times may vary from 14 to 45 days, depending on your local postal, worldwide shipping norms. Now we are experiencing some delays in the shipping lines, we will do our utmost to process your order early so that you can receive them as soon as possible.
    (Take note that we are not using express shipping to save cost, you can however request for us to do so and pay for it separately, please highlight this before ordering)

      4) Shipping methods

      We partner with major international shipping companies such as DHL, UPS, ePacket, AESS and EMS.

      • DHL:6-13 Days 
      • UPS:6-13 Days 
      • ePacket:15-45 Days 
      • AESS:19-39 Days 
      • EMS:12-21 Days 
      5) Shipping Charges

      The Shipping is calculated based on the product and your region when you check out.

      We are running promotion now so free shipping for a limited period now.

      Hurry take advantage of the amazing cost saving now!!

      6) Track order

      Once the order is placed, our system will send you an email about the order details. 

      7) What are the recommended browsers for this site?

      Google Chrome, Safari, Firefox, Internet Explorer

      8) Is it safe to use my credit card on your website?

      To ensure a safe payment procedure, our company uses credit card processor for a reliable and secure internet payment gateway.

      (Paypal is a highly encrypted secured payment method used by millions of online shoppers, rest assured)