All orders are processed by our backend team with 48 hours from order and consequently shipped from the US / China / Singapore Warehouses within 72 hours of your order using a range of freight options like DHL, Fedex or ePacket depending on your location and available service.

Typical delivery time frame is between 14-45 business days.  

All orders are shipped with tracking number so you can track it every step of the way!

Packages may be faced with delays beyond our control such as customs or postal delays.

Shipping Time Orders are processed, verified, and shipped with 3-5 business days.

Once your order has been shipped, the estimated time of arrival is:

U.S. Orders:

1. USPS Standard shipping (3-5 business days)

2. USPS Express mail (2 business days) Express Shipping address must be verified for approval.

International Orders:

1. USPS Priority international mail (7-14 business days)

Incorrect Shipping Information If package is returned due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery.

The customer will be responsible for the return shipping cost as well as the redelivery cost. We are not responsible for packages delivered incorrectly or lost, due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

Lost or Stolen Packages

We are not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address date of delivery, tracking information and shipping carrier information for the customer to investigate.

Damaged product and Incorrect orders

We carefully inspects all orders before shipping. We do not ship damaged merchandise and are not responsible if you receive damaged product.

For orders damaged during transit please contact us by email within 30 days of placing your order admin@pets-ideas.com